We hope you will be satisfied with your purchase, but if necessary, the order can be returned in whole or in part within 30 days after your package has been delivered.
Do not use the product you plan to return - it must remain "New" (free of odor, damage, or dirt); save all sewn-in tags, original labels, and packaging.
Please Note: Shipping cost is non-refundable in the event of an order being delayed, destination address was incorrect, or shipping service was free.
If you purchased on the marketplace, you could only issue a refund on the same market.
HOW TO START A RETURN
1. Please initiate your return here.
2. Once your return is submitted, you'll receive step-by-step instructions and a prepaid shipping label via email.
3. Ship your item to a designated address and give us the documents related to the return following our return instructions.
4. Once the package is received, your return will be completed.
RETURN CONDITIONS *
1. All return requests must be initiated within 30 days after your package has been delivered.
2. All items must be returned in their original condition, with all tags and labels attached.
*Subject to our terms and condition
WHAT IS NOT ACCEPTED AS A RETURN?
Items we do not accept back:
- Anything worn, altered, or washed.
- Shoes that are dirty and, specifically to the outsole, scuffed, worn, or returned with missing pieces. (This includes any dirt on the outsole.)
- Items purchased in-store by authorized retailers.
- Items marked FINAL SALE.
- Face Masks.
- Gift Cards.